At Dubai premium chocolate, we are committed to delivering the finest quality chocolates. Each product is carefully crafted and packaged to ensure it arrives fresh and in perfect condition.

No Return Policy

Due to the perishable nature of our chocolates, we do not accept returns or exchanges. We stand behind the quality of our products and are dedicated to providing an exceptional experience for every customer.

*For chocolates delivered melted, a new one will be sent to you and there is no refund.

**In case of wrong address and delivery problems caused by you, no refund will be given.

***Wholesale orders are not canceled and refunded after 1 day.

****Exchanges will not be accepted unless we are provided with video evidence of the breakage. Please take a video recording when opening your package.

***** Our company is not responsible for any melting of the chocolates after the delivered packages are left outside. Frosted shipments prevent the cicotas from melting for a certain period of time, and if left on the door under the heat, the ice will not last in the protections. Therefore, when the package is delivered to you, you must take it to a suitable environment.

Satisfaction Guarantee

Your satisfaction is our priority. If there are any issues with your order, please reach out to our customer service team. We will work with you to ensure a resolution and guarantee your satisfaction with our products.

Contact Us

If you have any concerns or feedback, please don’t hesitate to contact us. We are here to assist and ensure that your experience with Dubai premium chocolate meets your expectations.